Exchanges & returns

How long can I exchange my products?

For an exchange or return, send your goods back to us within 21 days using our returns portal.

How does an exchange work?

To exchange your item for a different color, please use our returns portal.

If you would like to exchange something in a different size or for a completely new item with a different price, you must return your order and place a new one.

How does a return work?

You can cancel within 14 days and start the return process here. Use the shipping label generated by DHL. 

Are returns free?

Unfortunately we have to charge you the shipping costs for a return. Returns place a great burden on our environment, which is why we try to avoid them in advance by using good product images and detailed descriptions. For reasons of sustainability, we have therefore decided not to cover the return shipping costs. An exception are of course faulty items, which you can of course return free of charge.

How do I get my money back and how long does it take?

Your money will be refunded to your original payment method as soon as we have received the goods from you. This can take up to 7 working days after the return has been received.

How will I be informed that you have received my return?

As soon as we have received your return, you will receive an email from us and we will refund you the purchase price.

What do I do if I received a damaged or incorrect item?

We are sorry that you received faulty goods. Even though we personally pack every package and make sure that everything meets our high standards, there can still be small flaws in our hand-sewn products. If you have any questions, please contact us at service@hutchputch.de

For a free return label, use our returns portal.