FAQ

You can also place an order without a user account. However, an account is helpful for future orders because your data is already stored. You can also collect loyalty points with a customer account you have created and then redeem them!

We are happy to make special orders for you. Simply contact us at service@hutchputch.de and tell us your wishes. Please note, however, that production and delivery times can be significantly longer than for all regular products.

If a product that you would like to purchase is currently not available, you can be notified directly of the product by activating the notify function. As soon as stock is available again, you will automatically receive an email from us.

We offer you comprehensive payment options from which you can freely choose credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay or advance payment by bank transfer or purchase on account through Klarna. 

Payments made via our checkout all comply with the current security standards.

When paying with Klarna, you accept the Klarna terms and conditions, refunds also go through Klarna.

To cancel your order, simply send us an email to service@hutchputch.de

We will ship your order within 24 hours Monday to Friday. Orders received by us by 12:00 noon usually leave our warehouse on the same day. DHL delivery times are usually 1-3 days. From our experience, your order will usually be with you within 2 working days. We cannot guarantee
for DHL delivery times.

We ship our products worldwide.

The shipping costs within Germany are free from 69€ and within the EU from 99€. Everything below costs €6.90 within Germany and €12.90 in the EU.

For deliveries to Switzerland we charge a flat rate of €25.00, which includes the customs clearance fee. Import duties such as customs duties and sales taxes are not included in the price and are levied by the respective
customs. 

For deliveries to other countries worldwide we charge a flat rate
€60.00. Customs clearance fees and import taxes such as customs duties and sales tax
are not included in the price and are levied by the respective customs.

We use various
DHL shipping options for your order such as DHL parcel, DHL express or DHL small parcel. Deliveries
to DHL packing stations are also possible.

All packages are sent with the sustainable option GoGreen
in order to optimally fulfill our sustainability promise.

We also pack in a space-optimized manner, so that we do not produce any unnecessary waste and send packages with as little empty space as possible. We completely avoid plastic packaging and unnecessary filling material.

Since we ship with DHL, delivery to a packing station is also possible.

As soon as your order has been shipped, you will receive an email with a tracking link that you can use to track your order. You can also contact service@hutchputch.de at any time if you have any further questions.

For us, sustainability is not just a buzzword that we use because it is “in”. For us, sustainability is self-evident, but we are aware that we have to ensure it. As a company, we see it as our responsibility to use our resources sustainably and carefully. You can find out more about sustainability here.

The majority of our muslin products are produced either by personally selected seamstresses in Germany or by factories in Germany.

Some of our products (mainly clothing) are produced in a factory in Poland.

OEKO-TEX® and GOTS are quality seals that are given to products that adhere to certain ecological and social criteria. These include, for example, freedom from harmful substances, fair and social working conditions, or resource-saving production in all steps. Here you can find out more about the seals.

Thanks to our regional production, we avoid long delivery routes and unnecessary filling material in product packaging. Because we think: our products are the focus and speak for themselves even without elaborate packaging. Here you can find out more about our packaging.

Our prices reflect our company values: We rely on fair production, high quality and real sustainability.

For us, fair production means that we ensure that everyone along our supply chain can work under fair working conditions and at appropriate wages. This is a central part of our philosophy, because we not only want to create beautiful muslin favorites for you, but also take responsibility for the people who make them.

We also make sure that our products are long-lasting. Our muslin products should give you joy for as long as possible and not have to be replaced after a short time. However, this means that we only use high-quality fabrics made from 100% organic cotton, which is significantly more expensive than regular cotton. Sustainable materials, fair payment and quality have their value - when you buy from us, you not only support a product, but also more conscious and sustainable consumer behavior.

We are happy to make special orders for you. No matter whether it's about special pillow sizes, fitted sheets or something unusual - just contact us at service@hutchputch.de and tell us your wishes. Please note, however, that production and delivery times can be significantly longer than for all regular products.

You can order vouchers worth €30, €50, €75, €100 and €200 here. If you have special requests, please contact us at service@hutchputch.de

You can easily enter your voucher code when checking out in the ordering process.

Our vouchers are valid for 3 years.

From time to time we collaborate with influencers who occasionally receive time-limited discount codes for their followers. Internal discount campaigns are also communicated via newsletter, so please register so you don't miss anything.

You can easily enter your discount code when checking out in the ordering process.

Your voucher value is always calculated proportionately, which means that the unredeemed amount will be credited back to your voucher.

The discount is always calculated proportionally to the total value of your order. So if you only keep part of the order, the discount will be applied to the invoice amount, minus the returned goods value.

We regret that you have decided to make use of your
right of withdrawal. Our customer support team will be happy to help you if you have any further questions: service@hutchputch.de

 You have the right to withdraw from this contract within 14 (fourteen) days without giving reasons.

The withdrawal period begins from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

 To To exercise your right of withdrawal, please only use our returns portal.

For an exchange or a
return, send your goods back to us within 21 (twenty-one) days
and use our Returns
Portal. Only use the DHL shipping label generated in the portal. Returns that
are not registered via our returns portal and use the associated
shipping label cannot be processed.

To exchange your item for a different color, please use our returns portal.

If you would like to exchange something in a different size or for a completely new item with a different price, you must return your order and place a new one.

You can cancel within 14 days and start the return process here . Use the shipping label generated by DHL. 

Unfortunately we have to charge you the shipping costs for a return. Returns place a great burden on our environment, which is why we try to avoid them in advance by using good product images and detailed descriptions. For reasons of sustainability, we have therefore decided not to cover the return shipping costs. An exception are of course faulty items, which you can of course return free of charge.

Your money will be refunded to your original payment method as soon as we have received the goods from you. This can take up to 7 working days after the return has been received.

Your money will be refunded to your original payment method as soon as we have received the goods from you. This can take up to 5 working days after receipt of the return.

We are sorry that you received faulty goods. Even though we personally pack every package and make sure that everything meets our high standards, there can still be small flaws in our hand-sewn products. If you have any questions, please contact us at service@hutchputch.de

For a free return label, use our returns portal.

We do not destroy textiles - neither of returned products nor due to overproduction. We carefully check every return to ensure that the item can go back on sale. This complex process is time-consuming and cost-intensive, as we attach great importance to quality and want all products to reach their new owners in perfect condition.

In order to continue to work in a resource-saving manner and to be able to offer you fair prices, we therefore ask you to bear the shipping costs for returns yourself. This is a step for us to promote conscious consumption and avoid unnecessary returns.

We work with a network of freelance designers. All of our designs are hutch&putch originals and available exclusively from us.

We work with numerous partner shops in Germany, Austria, Switzerland and Abu Dhabi. You can find an overview here.

Muslin has the wonderful ability to get better with every wash. The typical “waffled” structure then becomes even more apparent and it becomes softer. Therefore, you should wash your product at a maximum of 40 °C and under no circumstances iron it. But you can tumble dry them without hesitation.

We recommend washing at 40 °C because this prevents your products from fading and generally preserves them better. You can also wash them at 60 °C without any problems.

Our bed linen is sewn a little larger so that it fits exactly on your bedding after washing and drying. This means that it arrives a little too big, but this is put into perspective after washing.

As a small, sustainable company, we attach great importance to producing responsibly. That's why we consciously avoid overproduction of our muslin products, which often leads to large amounts of waste in the textile industry and even the destruction of unsold goods.

Our textiles are produced in carefully planned, smaller batches to ensure that our production is in good proportion to your demand. 

However, this also means that popular items sometimes sell out quickly. However, we are constantly trying to improve here and always keep our stocks sufficiently filled, especially for our best-selling products. Your support of this concept helps us to contribute to a more environmentally friendly textile industry.

Our prices reflect our company values: We rely on fair production, high quality and real sustainability.

For us, fair production means that we ensure that everyone along our supply chain can work under fair working conditions and at appropriate wages. This is a central part of our philosophy, because we not only want to create beautiful muslin favorites for you, but also take responsibility for the people who make them.

At first glance, it may seem as if products made from fabric scraps should be cheaper - but in fact, producing them is often more complex than you think. The recycling of fabric offcuts requires a lot of manual work: The leftovers must first be sorted, cut and processed so that high-quality products can be made from them. This process is significantly more labor-intensive than manufacturing with new materials that can be used directly from the roll.

Our prices reflect this elaborate handwork and at the same time help ensure that we consistently recycle materials and do not have to throw away any materials. With every scrunchie or headband you buy, you are not only supporting the sustainable use of resources, but are also actively helping to avoid textile waste.

To register for the newsletter, you must tick the box "I would like to receive news and exclusive offers" during the ordering process.

In the newsletter we inform you about product launches, special marketing campaigns, general news and much more. Every now and then there is also a personal discount code for you.

Simply click on the unsubscribe link at the bottom of our newsletter to unsubscribe at any time.

In order to collect points in our loyalty program, you must first register with your email address at the bottom left of the homepage of our shop under the Rewards button. If you have already shopped with us, you will automatically see your saved points balance from past orders.

You can find the entire overview of the options for collecting points using the rewards button at the bottom left of our homepage after you are logged in. To do this, click on Ways to Earn.

Depending on your current points balance, you have various options for redeeming the points you have collected.

How to redeem your points:

1) Log in with your email address on the homepage under Rewards.

2) Click on options for redeeming.

3) If you have enough points available, you can click on Redeem for the desired option.

4) A window will now open automatically with your discount code (it will also be sent to you via email). sent via email). You can copy this and enter it at checkout under discount code or voucher.